Cancellation and Refund Policy

This policy covers payments made to Dineto for Dineto plans.

Free trial

New accounts may start with a free trial. You are not charged during the trial, and nothing is renewed automatically when it ends.

Cancelling

Plans are paid in advance for the months you choose and do not renew on their own. To cancel, simply don't pay for further months; your account keeps working until the end of the time you have paid for. You can also ask us to close your account by writing to hello@dineto.in.

Refunds

• If you are charged twice or charged the wrong amount, write to hello@dineto.in with the payment reference and we will refund the extra amount.
• If you cancel within 7 days of your first paid payment and you are not satisfied, we will refund that payment in full.
• Otherwise, payments for time already started are not refunded, but you keep access until the end of that time.

Approved refunds are made to the original payment method within 5–7 working days. For UPI payments made to us directly, we refund to the same UPI ID.

Orders placed by guests

Payments guests make to restaurants for food are between the guest and the restaurant. Dineto does not receive those payments, so refunds for food orders must be asked of the restaurant.